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Site Policies

Return Policy

You may return, at your expense, any item except gas, electrical, or special order parts within 30 days of receiving your order. The item that you're returning cannot be used, installed or damaged in any way. Returnable items are subject to a 20% restocking fee. Shipping and handling charges will not be refunded. All requests for returning an item must be emailed to webinfo@deydistributing.com. Please include your name, order number, and the reason for your return request.

Warranty

Our warranty with respect to any item sold is limited solely to such warranty as the manufacturer issues to us, and we make no other warranty of any kind, expressed or implied. We are not responsible for labor charges or consequential damages of any nature whatsoever. We will not assume any responsibility for improper diagnosis or installation.

Shipping

In stock orders will ship within 24 hours on weekdays. Orders placed on Saturdays, Sundays, or national holidays will be shipped on the following business day. In-stock orders will be shipped as soon as possible from one of our warehouses. Out of stock orders will be shipped when they become available. Typically within 4-14 days. We now ship to P.O. Boxes using the FedEx Smartpost shipping option. For more information please see Shipping To P.O. Boxes.

Shipping Options

FedEx Smartpost (4-8 days transit time)
In-stock orders before 4pm Central Time will be delivered within 4-8 business days. FedEx Smartpost utilizes the post office to make the last mile of the delivery.
$6.95
FedEx Ground Shipping (2-5 days transit time)
In-stock orders placed before 4pm Central Time will be delivered within 2-5 business days. In-stock orders placed after 4pm Central Time will be shipped the next business days.
$9.95
FedEx 2nd Day Shipping (2 days transit time)
In-stock orders placed before 4pm Central Time will be delivered within two business days. In-stock orders placed after 4pm Central Time will be delivered within three business days.
$19.95
FedEx Next Day Shipping (1 day transit time)
In-stock orders placed before 4pm Central Time will be delivered on the next business day. In-stock orders placed after 4pm Central Time will be delivered within two business days.
$34.99

 

Shipping to P.O. Boxes

We can ship to P.O. Boxes using the FedEx smartpost shipping option. Depending on the destination and items on your order. The following US Post Office policies apply:
- We cannot ship hazmat items to P.O. Boxes
- We cannot ship Overnight, 2 Day or Ground to P.O. Boxes
- We cannot ship oversize items to P.O. Boxes
- We cannot ship on government holidays, including:
    - New Year's Day
    - Birthday of Martin Luther King, Jr.
    - President's Day
    - Memorial Day
    - Independence Day
    - Labor Day
    - Columbus Day
    - Veteran's Day
    - Thanksgiving Day
    - Christmas Day

If your order is placed on a government holiday we will ship these orders the next business day

Canada Shipments

We charge a flat rate shipping fee of $39.95 to Canada, except where noted. The ship-to address must be a physical address and not a P.O. Box. Canada shipments are subject to a $10 brokerage fee as well as applicable duties and taxes, on all shipments valued under $200 CAD and that additional fees will apply on all shipments over this amount. Canada customers are responsible to pay all fees, duties and taxes upon arrival of the package. For more information please see Customs, Duties, and Taxes below.

Customs, Duties, and Taxes

Orders shipped to countries outside the U.S. may be subject to import fees, customs, duties, and taxes that are levied by the destination country. We have no control over these charges and cannot predict what they might be, therefore the recipient is responsible for these fees. Customs policies vary widely from country to country, so please contact your local customs office for further information. Customs clearance procedures may cause delays in shipment delivery times.

Privacy Policy

We are very dedicated to protecting your privacy. We will not rent, sell, loan, or share your personal information with any third party for advertising or solicitation without your express consent.

Security

We use SSL (Secure Socket Layer) protection and encryption software to protect all order information, including your name, address, and credit card number. For SSL security to work you must use an SSL-enabled browser (any version 3 or higher browser should work). By using this site, transmitting information, and ordering products, you agree to not hold us liable for loss, theft, or unintentional disclosure of your personal information.

If you prefer to order by phone, call our Customer Service Toll-Free at (800) 397-5339. Please have the part number and your credit card information ready, so you we can process your order quickly.

Policy Updates

We may modify these policies at any time by posting a new version on this website. We recommend that you review the site policies periodically for any changes. We reserve the right to terminate all or any part of the website at any time without notice to you.

Online Ordering and Pricing

We strive for a 100% accurate site; however we do not guarantee that any content is complete or accurate including pricing and product specifications. If we discover any inaccuracies, errors or omissions we reserve the right to correct those errors at any time. We also reserve the right to discontinue offering any products, sales or other special offers at any time. We reserve the right to refuse or cancel any order or sale for the following reasons: inaccuracies, limitations in product availability, errors in product or pricing information, suspected fraud, problems with method of payment, product size and/or shipping costs, or customer conduct is found to be in violation of New York State or U.S. laws. If an order you placed is cancelled or changed, every reasonable effort to contact you will be made, and any charges for the items will be refunded.

State Taxes

The following states will be charged the according sales tax depending on the destination. Please see the following tax table:

State of Billing Sales Tax
  Colorado 2.9%
  Iowa 6%
  Kansas 9.1%
  Minnesota 7.125%
  Missouri 4.225%
  North Dakota 5%
  Nebraska 5.5%
  South Dakota 4%
  Wisconsin 5%

 

Core Charges

Certain parts have "core charges" that are included in the price of the part. With the "core" being the part you are replacing. These core charges are issued by the manufacturer to encourage the return of the old core parts so that they can be remanufactured for future use. Core refunds are issued when the part that is being replaced is returned to us.

How to Return a Core

Simply return the old part along with the packing slip you receive from your new order.

Our return address to ship core returns is:

Dey Distributing Inc.
Attn: Core Returns
1401 Willow Lake Blvd
Vadnais Heights, MN 55110

We recommend that you ship the part back in the original shipping box or a box that is equivalent. We also recommend that you use a shipping method that is either insured and/or uses tracking numbers, as we are not responsible for packages that are lost or damaged in transit.

Once we have received and processed the returned core, we will issue a credit to the card that was used to place the original order. The credit will include the core price from the original purchase, along with any applicable sales tax. We do not issue refunds for shipping costs associated with core returns.

 

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